Lead management is time consuming activity and requires constant improvements of processes to gain the best conversion rate possible.
Whether you are already using any CRM solution in your retail business or just looking around for the best fit, it is always good to update on what features are most wanted. The users always change and year-by-year the requirements are slowly but steadily evolving.
Is your company growing so fast that you need to implement your custom CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) solution? Congratulations, you are a successful startup.